Boost Service Levels

HoundDog users stay focused on customers, boost service levels and increase client retention.

Offer Proactive IT Support

With conventional processes, your client first suffers downtime before they report the problem. The situation is difficult because you’re in reactive mode and probably not sure about the cause of the problem, so it’s a bit of a scramble.

In contrast, HoundDog changes the whole reactive support paradigm, alerting you by email, SMS or DashBoard before your client even knows they have an issue. Better still, your email or SMS alert informs you of the exact cause of the problem so you are able to fix it fast, reduce downtime, and keep your customers happier.

Provide ‘Whole Client’ Monitoring

Because you support much more than just your clients’ servers, the HoundDog system monitors much more than your clients’ servers. HoundDog will help you monitor the key parts of their ‘whole system’ that cause the most grief - anti-virus update, backup status, remote office connectivity, RAID health, internet connectivity, bandwidth usage, Windows® services, file sizes, memory and processor loads, the client's website - and much more. As soon as it sniffs out a problem, it notifies you – never your client – by email or SMS. You’ll be able to fix it then call to reassure them before they're even aware of the problem.

Put HoundDog to work for you in just ten minutes, for just pennies per day, and without any upfront license fees and risky long-term contracts. HoundDog is Easy, Affordable and Risk-Free.