HoundDog Technology’s Top Dog, Doug Wilson, and Autotask’s Director of Business Development, Brian Sherman, delivered an informative webinar on integrating the two products to over 100 IT solution providers on Thursday 15th May, 2008.

The IT Service software vendors have joined forces to provide the easiest, most affordable solution for IT Service companies looking to offer higher standards of service at less cost.

HoundDog’s award-winning remote monitoring and management solution and Autotask’s helpdesk products can be easily integrated to provide a seamless IT services management offering that automates the service process, from sniffing out the problem to call management, ticket closure and billing. “The Helpdesk is a vital component in any IT service ecosystem,” commented Wilson.

“By combining HoundDog’s expertise in problem detection and alerting, and Autotask’s expertise in incident management, HoundDog and Autotask are able to provide an easy, seamless solution from problem alert and notification in HoundDog, to management and resolution in Autotask.”

With HoundDog and Autotask, you’re able to implement the core elements of an automated IT services business in just minutes, and at a fraction of the cost of other more complicated products.

The webinar can be downloaded at: http://www.autotask.com/events/archive/hounddog_051508.htm

About HoundDog Technology

HoundDog Technology delivers an award-winning suite of products for IT Support and Managed Service Providers (MSPs) looking to take better care of their clients at less cost. By focussing on the essentials, HoundDog delivers key functionality like real time systems monitoring, automated daily health checks, asset tracking, patch management and own brand client reporting in just ten minutes at a fraction of the cost involved with other more complicated ‘bloatware’ systems. HoundDog makes it easy to deliver proactive support, cut problem resolution times and costs, build additional revenue streams and win more business.

The HoundDog system is deployed on over 15,000 small businesses in over 13 countries. Company headquarters are located in Dundee, Scotland with additional offices across Europe and in North America. HoundDog Technology was recently selected as Best MSP solution at Gartner Groups IT Channel Vision Awards, received 5 out of 5 Tech Stars from CRN Reviews and was short listed for Software Vendor of the Year along with Microsoft, IBM, Oracle and Citrix.

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