The HoundDog Tail

Dilemma of an IT Support Guy

A chance consultation with a Managing Director of an IT support company led to the research that underpins HoundDog. His words (with a little doggy spin for effect):

"We're tired of struggling to stay on top of clients, always responding to their calls and never feeling like we're in control. Sometimes we think we're the dogs, but most of the time we feel like the hydrant!"

"And it's always a challenge to show prospects how we are different from the pack. All too often we look the same as all the other IT support companies bidding for the same contract. Winning the dog-gone thing often comes down to price. We want to prove to prospects that we really will provide best-of-breed service - and will deliver on our promises."

The ‘Eureka’ Moment

We researched current tools and found that they had been built for the internal IT manager - not IT support companies - and that they didn't meet his needs. They couldn't handle multiple companies, and they were far too expensive and difficult to set-up.

And they didn't deliver the key features that he needed as an IT support company - because they weren't built for him. They were built for the corporate guys. We decided to do something about it, had a eureka moment and spent three years developing a solution. HoundDog Technology Ltd. was established in early 2003 to commercialise the research of Dr. Alistair Forbes, our Chief Technical Guru, and his team. Have a sniff around, and when you're ready, sign-up for your free, no-obligation trial.

HoundDog Today

HoundDog Technology helps over 1,500 VARs, Managed Service Providers and independent IT support companies monitor and administer thousands upon thousands of small business clients worldwide.

We believe that a Remote Monitoring and Management System should be effective – yet risk-free, affordable and Easy. So we keep things simple by delivering over 90 per cent of the value of other more complicated monitoring and support packages – at only a fraction of the effort and expense.

We’ve made our mark in the IT Vendor industry having received a bunch of awards and accolades including: Best MSP solution at Gartner Group's IT Channel Vision Awards, 5 out of 5 Tech Stars from CRN Reviews, and we were shortlisted for CRN's Software Vendor of the Year along with (gulp) Microsoft, IBM, Oracle and Citrix.

Our headquarters are located in Dundee, in the heart of Scotland’s ‘Silicon Glen’, just ten miles from St. Andrews and we have offices across Europe and in North America.

Where We’re Headed

The future is looking bright for this young pup. With year on year exponential growth and the establishment of offices across Europe in 2007, HoundDog is fast becoming the easy, affordable monitoring and management tool of choice for IT Support companies of all shapes and sizes.

We listen to our customers and are continually developing HoundDog to provide them with the tools they need to deliver superior IT support. This year we are planning some exciting business developments including selling HoundDog into four additional countries, a move into a new market sector, and adding some new staff to the HoundDog team.

It’s All In The Name

So, why HoundDog? Well, stodgy and corporate is not really our style. And we couldn't agree on a suitable acronym-based name like IBM or SAP. So we did our research, asked around and soon realised that when it comes down to it, people like to have fun. And so HoundDog was born. He sniffs things, he has goofy sayings, he licks screens, and hopefully, he brings a smile to your face. Best of all, we get to use Benny as our mascot.

Read more about us in The Poop On HoundDog.