Win More Contracts

The problem with selling support services is that prospects can't see them, touch them, or (ahem) smell them. Rather than defaulting to the 'trust us, we'll do a good job' sales approach, HoundDog users use a range of features to set themselves apart from their competitors, impress prospects and win more support contracts.

Demonstrate Your Difference with 'Your' Proactive System

The entire HoundDog system can be branded as yours. Your DashBoard, all Daily, Weekly and Monthly Client Reports, the Client Portal, WallChart, MiniDash™ on your phone and the small agent that sits on your client’s server can display your logos and branding - not ours. Even the URL to login to your DashBoard can be customised with your company name, so that it reads http://dashboard.your-name.com.

Because the entire system can be branded as yours, your pitch can be; "Unlike our competitors, we don't sit on our hands waiting for your call when you have a problem. Instead, we use our Advanced Client Care System, and we watch over your systems night and day. We get alerted before you even know about issues and fix them before you suffer downtime." Prospects will actually be able to see the difference - and will place their trust in you.

Offer the Client Portal as Value-Add

With HoundDog, you can set up an Own-Brand Client Portal on your website in minutes. Show prospects how they can login at your website, view their systems status, view reports and complete their own hardware and software inventory check. It's view-only so they can't monkey about with settings, and it reinforces prospects' perception that you're a step ahead of your competitors.

Impress Them with Own-Brand Reporting

Impress prospects, and boost their confidence, with your Own-Brand Reports. Show them how you report back on a Daily, Weekly or Monthly basis, spot opportunities for system improvements, and deliver best-of-breed service.

HoundDog is Easy. In just ten minutes, you'll be able to show prospects 'your' advanced system that you use to keep clients up and running. With HoundDog, you can leave the other guys looking like the risky, less professional choice.

Get a Nose In The Door with  Try Before You Buy

Get a nose in the door with prospects using HoundDog’s Try Before You Buy feature to offer them a Mini-Contract trial for 35-days.

HoundDog’s unique Try Before You Buy feature means that you can sell Break-Fix or Support Bank/ Prepaid Block Hours customers a trial of your ‘Daily Health Check Service’ or ‘24/7 Proactive Response Service’. You’ll be able to hook ‘em with a Mini-Contract (a small contract that might lead to something much larger and more lucrative), uncover ‘sleeper’ issues and bill more time, while starting to build your reputation and move them towards a full-blown support agreement. (Get a copy of our Poops on Break-Fix, Support Bank and Managed Services for more info.)

When bundled with the Mini-Contract, Try Before You Buy can be the ‘foot in the door’ to building relationships with prospects and converting them into contracted customers.